Refund and Returns Policy

Effective Date: Dec 2024

Thank you for choosing TechSphere Services for your IT solutions. We are committed to providing exceptional service and ensuring your satisfaction. Please read our Refund and Returns Policy carefully to understand the terms and conditions.

Refund Policy

1. Eligibility for Refunds
   • Refunds are only applicable if the delivered service does not align with the agreed-upon scope or quality as specified in the service agreement.
   • Refund requests must be submitted within 7 days of service completion or delivery.
2. Non-Refundable Services
   • The following services are non-refundable:
     • IT Strategy Consulting sessions.
     • Completed Software Development projects or milestones approved by the client.
     • Delivered UI/UX Design projects.
     • Finalized Data Analysis reports.
     • Launched Digital Marketing campaigns.
     • Installed and tested Security Systems.
3. Partial Refunds
   • For ongoing projects, partial refunds may be granted if cancellation occurs before the project’s halfway point and no significant deliverables have been handed over.
4. Refund Process
   • To initiate a refund, contact us at info@techsphere.services or call +1 (808) 278-5067 with:
     • Your full name and contact details.
     • Details of the service purchased.
     • A clear reason for the refund request.
   • Approved refunds will be processed within 10-15 business days.

Returns Policy

1. Service Adjustments
   • Clients unsatisfied with delivered services can request revisions within 15 days of delivery.
   • Adjustments will be made free of charge if the issue falls within the original project scope.
2. Cancellation Policy
   • Clients may cancel service agreements by providing written notice at least 30 days in advance.
   • For recurring services, cancellations will not result in a refund for the billing cycle in progress.

Exclusions and Limitations

• This policy does not cover:
  • Delays caused by the client, such as failure to provide necessary information or approvals.
  • Custom software or digital products after delivery and acceptance.
  • Services affected by third-party platforms or systems beyond our control.

Contact Us

If you have questions or need assistance, feel free to contact us:

Email: info@techsphere.services
Phone: +17654221843

We appreciate your trust in TechSphere Services and remain committed to delivering high-quality IT solutions for your business.